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Waqar Ahmed , Manager-Complaint Management & Transaction Initiation Unit , united bank limited
if you keep it simple. Root cause analysis prevents Recurrence of complaint/issues in future.
it also helps in identifying the process gaps, process improvement and also helps in process re-engineering.
RCA clear to you the major reason of incident or problem occurred.
Now you can solve that major problem by taking corrective actions and rest of other problems will be solved as well. Moreover It will help you to take preventive actions for reoccurrence of same problem.
