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How can you achieve customer satisfaction?

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Question ajoutée par Abed Alraheem Mreish , Demand Planning manager , Hawkary Pharmaceuticals
Date de publication: 2013/04/14
Elshamandy Mohmed
par Elshamandy Mohmed , Senior Marketing Officer , alsayergroup

Encourage Face-To-Face Dealings Respond to Messages Promptly & Keep Your Clients Informed Be Friendly and Approachable  Have a Clearly-Defined Customer Service Policy Anticipate Your Client's Needs & Go Out of Your Way to Help Them Out

Amira Albalushi
par Amira Albalushi , clerk , state bank of india muscat

Keep the customer uptodate with the process of his/her issue Always greet the customer with smile Make the customer feels that he is right and listened Deliver your promise

Adnan Zafar
par Adnan Zafar , NATIONAL OPERATIONS MANAGER , Saudi Bulk Transpor

Simple answer to your question is,
1- Understand customer's need and produce required results.

2- Be consistent with your service.

3- If there is a delay keep him posted.

4- Respect him.

5- Do not be a time machine - give enough attention to your customer.

Nila Eslit
par Nila Eslit , Content Writer for Fitness web , George Allen

As a service provider or vendor, I practice WYSIWYG - What You See Is What You Get! Meaning, I do not promise anything I cannot deliver.
Whatever I say about the product or service I promote, I always tell its benefits and weaknesses, so much so that the customer may not be expecting way beyond what the product or service is not.
Second, my secret is to serve with a heartfelt SMILE! This is a very effective tool to convey that you are pleased to serve the customer.
And, this gives them a sense of importance.
Third, I speak gently to them.
Paying attention to what they are asking or saying, and answering them accurately gives them a sense of ease.
Prompt service is the key to keeping customers! Most of all, I say Thank You after closing the deal, expressing my willingness to serve them again.
These are but few of the elements to provide customer satisfaction.

عمار هاشم علي العبيدي
par عمار هاشم علي العبيدي , مدير النظام , CODE 4PD

There are several ways to Start First: 1 - The customer is always right.
2 - If the customer information outdo just saying is true and does not object to let him speak with his smile 3 - If the customer does not know anything Immediately place the product in his hands.
4 - small smile is the key to your access to his heart.
5 - some jokes and playful spirit may be useful.
6 - Do not tell the customer you want to buy?? But give him need his hands and let him be willing to pay.
7 - Do not praise the product much every product has a certain defect 8 - tried to change the style of talk about the flaws that make it one of the features of the product.
9 - Stand in moderation.
10 - Let him interested in the product own words dealing with product features 11 - give him some sweets gift 12 - Do not overload in talking to him and do not waste your time with him and always Hssh that there is another customer may wish to purchase more of it tries to buy the item

Darlene Lim
par Darlene Lim , Admin Secretary , Al Emadi Solar

Customer satisfaction is not just about answering questions and giving the customers demand.
Its about doing extra mile on your service with the customer.
Empathize with the customer but do not fake it.
Learn to put yourself into someone else's shoe, having a little chit chat with the customer will leave a million of good impressions to the customer.

ahmad al attar
par ahmad al attar , مدير , كيميا للمعقمات

when we satisfy all the customer needs after discovered .

Abed Alraheem Mreish
par Abed Alraheem Mreish , Demand Planning manager , Hawkary Pharmaceuticals

you can get the customer satisfaction when you let the customer feel that you always beside them and you will give them the best you can of service to inquire them or solve their problems .

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