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Protect yourself first, call security guards and lodge a complaint with your management. Never retaliate in the similar way.
This is a question of self respect--Human Laws are designed in such a way that no kind of retaliations of any kind except a self defend to get legal protection. Do not do anything equal to retaliation do an appropriate action as per the decision of the management-- even the management is not taking a decision you have all the right to go with personal complaints in the appropriate way--If there is no mistake in your part a compromise will keep your image on top.
Never fight back using same means, fight him by law. Avoid him and involve security.
Of course customer are always right but without violence. You can stay calm as much as you can. Avoiding any confrontation expresses your respect for your customers, your work and even yourself.
Call security and report to your superior immidiately.
I will keep my patience , and try protect me proper way, and then i will inform my department Boss to handle it and close the chapter nicely.Thanks!
Be calm and talk to them in a nice way. If it doesnt work ask help from the managment.
I thinks now-a-days the era is going, a man at a working field would hit a customer back in response to, if he had hit him, but apart this a well trained employ will be expressing patience in that sought of condition, he has legal ways to defend himself and his self-respect. Apart from this he is to console customer, make him realize, that was not the way to act in a business place.
i will try take him away to other private place and discuss the problem with him in a polite mental way.
Customer has no right to hit you, same way you have no right to hit the customer back. Keep calm, call the police and they will sort it out in a legal way.