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How to optimize IT Help desk Team work performance?

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Question ajoutée par Hussein Ali , Senior IT Engineer , Telecom Egypt for transferring data "TEData"
Date de publication: 2014/11/24
Hammad Ali
par Hammad Ali , Lead Engineer Civil (PMC) , Aljazeera Engineers & Consultants

You get the best performance where the team member's personalities and skills harmonize.

 

You get the best work where the team sets and agrees to the standards they are to meet

Sourabh Chitrachar
par Sourabh Chitrachar , Head- IT Operations , Allianz Managed Operations & Services SE

Right, easy to use ITSM Tool like Remedy

Fast RDP facility for the associates to barge in and troubleshoot

Good training/ onboarding program and team meetings to share updates, experiences

Good known error knowledgebase with regular updates

Motivate by reward (monetary, non monetary)

Target setting, Regular feedback and performance appraisals involving even career aspiration discussions

Abdulaziz Hamza
par Abdulaziz Hamza , IT Professional / Technical Engineer , King Abdulaziz University

1- Deploy online ticket system for tracking performance and accomplishment, with1-click remote control feature to save time.

2- Train your team with new technologies and keep their knowledge up-to-date.

3- Divide the responsibilities and maintain user roles.

4- Ask for daily or weekly reports.

5- Reward the best employee every month. 

 

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