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You get the best performance where the team member's personalities and skills harmonize.
You get the best work where the team sets and agrees to the standards they are to meet
Right, easy to use ITSM Tool like Remedy
Fast RDP facility for the associates to barge in and troubleshoot
Good training/ onboarding program and team meetings to share updates, experiences
Good known error knowledgebase with regular updates
Motivate by reward (monetary, non monetary)
Target setting, Regular feedback and performance appraisals involving even career aspiration discussions
1- Deploy online ticket system for tracking performance and accomplishment, with1-click remote control feature to save time.
2- Train your team with new technologies and keep their knowledge up-to-date.
3- Divide the responsibilities and maintain user roles.
4- Ask for daily or weekly reports.
5- Reward the best employee every month.
