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What is the best way to handle negative feedback from users?

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Question ajoutée par Farah Husni , Supply Chain Manager , Supply Chain Corp
Date de publication: 2014/11/27
Umer Saeed
par Umer Saeed , Security Consultation and Vulnerability Assessment , Entrepreneur

The first thing you should do is to take a long hard look at yourself, before if you are proactive in nature or even after recieving negative feedback. The things that you will hardly ever find out about yourself mostly come from negative feed back. Those are our blindspots where we can never see and these are our weaknesses which negative feed back can reveal. The problem comes when you are dealing with Prejudice which is negative feedback just for the sake of negative feedback. I say you always take it with a smile. Thats the best answer you can give. You can waste most of your energy trying to "Respond" to prejudice and it will never be enough. There will be people who envy you and there will be people who are jealous. You yourself must be the judge which one to learn from and which ones to just accept with a smile and move on.

Shahnawaz Shaikh
par Shahnawaz Shaikh , Service Coordinator , Gulf Scientific Corporation

Feedbacks help the company to improve its product or service, which means there is no negative or positive feedback, "its just feedback". So make use of maximum feedback and conduct SWOT analysis to improve.

Evelyn Eru
par Evelyn Eru , Head, Corporate Communications , Exact Petroleum Group Limited

I don't know if there is any such thing as negative feedback because, feedback can either be good or bad for you. However, for me a positive feedback means we are meeting our client's expectations when the goal of every business is to exceed customers expectation. A negative feedback says we have to reevaluate our product, service or what ever it is we are offering our customers. On the whole negetive feedback pushes me to do more and try to reach my goal which always is exceeding customers expectation as well as my organisation's expectation.

Talha Nadeem
par Talha Nadeem , Teacher's Assistant , Institute of Business Administration, Karachi

firstly, apologize on the organization's behalf to the user and compensate them for their bad experience in some way. for eg, a retail store could offer a discount or freebie. secondly, use the negative feedback to improve your process/product

Ghanendra Mishra
par Ghanendra Mishra , Social Worker , International Organization for Migration

Listen, be polite, apologize, thanks them and wish them well

Talk to a custumer properly and calm your self and take all negative feedback .learned or study for be a positive mine feed back.and also be a positive approach .always..

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