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1. Define a Service Delivery Approach based on the input from your customer and capacity you have
2. Educate your customer with you SDA.
3. Establish a SLA with customer based of your capacity. Revise it on regular basis
4. Establish a customer service desk and keep the customer record update
5. Always perform the status accounting
6. Prepare and keep updating knowledge base...
7. Establish a feedback mechanism and measure your success on it.
Above are some practice which you can opt.
..starts from approaching the customer to inquiring, assisting, educating, closing the sale to after sales service.. ask and document feedback to help you better how to serve customer. make a customer profile for valued/existing customer to build long term relationship.
Be open minded and apply the5Cs' of Client Service : Candor, Committmment, Compassion, Competent and Continuous Process Improvement. Through this principle, you'll learn how to deal with them in most effective and efficient manner.
knows the custumer wants in aproachable way .Smile and the world smiles at you.
Process:
1. Understand Customer Requirements
2. Show them a selection within their requirements (let them know if you don't have it or tell them where they can find what they are looking for.
3. Make the sale
4. Follow-up with post-sales
Getting to know what your customers needs are, this will aid in achieving there requirements. As well as there expectations
To start with, you should believe the importance of good continuous customer service for the customers and for your company.
Continue customer services even after sales is the best practice to follow and collect the feedback.
Improve the quality of your product and services.
Listens attentively and pays attention on what the customers needs.
Render excellent service and gives good acknowledgement in every customers,
give customers satisfaction!!!!
