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What are the call control elements?

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Question ajoutée par Farah Husni , Supply Chain Manager , Supply Chain Corp
Date de publication: 2014/12/11
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par Utilisateur supprimé

Concentrate ang give time to caller to know his/her needs,

Be smiley and  try to share the feeling "that it's an easy request and that you can realize it,"

Be respectful, and try to chosse your words.

Be self confident.

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par Utilisateur supprimé

Call control takes elements below;

Composure (voice tone matters a lot to cultivate confidence in the customer/caller)

Empathy (understanding a customer/caller's point of view)

Accuracy of information (being able to identify and address the actual reason of call)

Positive mentality (positive approach to all challenges)

Choice of words (oration quality)

Ability to deliver (resolution ability at the end of call)

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