How to build better rapports when leading people?

Rapport: is a feeling of comfort and trust between people. It means that we can show that we are responsive and willing to help. Points to build a rapport over the phone: Voice tone – Pace – Language – Listen actively – Concentrate – Show interest – Don't interrupt – Respond suitably – Be energetic – Speak clearly – Ask for ideas – Offer suggestions – Discover needs – Overcome objections.