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I guess difficult employees those who do not have a degree of flexibility and adaptability for boss directions or company rules especially in fast changing business environment like we have all around.
I can add to Mr. Shoukri;difficulty we can find with people who don't have spirit of working as a part of team ; that they don't provide cooperation with their colleagues.On the other hand , you can meet Manager doesn't give you support or takes right decisions,or even give you appreciation