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Does 'good customer care' cost money? How this expenses will get reimbursed ?

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Question ajoutée par VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.
Date de publication: 2015/01/05
Kathy Mustafa
par Kathy Mustafa , Personal Assistant to CEO- Managing Sales and Marketing Departments , Saudi Kinda Real Estate

Good customer care should not be costly. However this is why companies should invest in their employees and train the employees well. I don't  think a product should cost more than it should just because it has "good customer service".... that should be the goal of any organization/company... to provide good customer care. 

Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

Good customer service would lead to ur customers turning promoters from detractors. They would be silent and unpaid advertisers of the co. The long term cost of retaining existing customersand geting news customers would be much lower.

zafar abbas minhas
par zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

MORE SATISFIED CUSTOMERS ARE THE ASSET OF ANY ORGANISATION.............. PROFITS ARE THE OUTCOME OF ANY GOOD CUSTOMERS CARE DEPTT.    GOOD DAY

Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

Yes, it costs for sure money hiring people, training them. But all the investment is to keep your customers happy and use it to attract new customers.

Elke Woofter
par Elke Woofter , Project Assistant , American Technical Associates

yes it does and it is rolled over on the product price

Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Yes, finding right employees and training staff do cost money. The balancing of costs and benefits is exactly how companies should approach their spending on customer service.

 

  1. Customers become loyal
  2. Repeat purchases
  3. Free marketing (word of mouth & referrals)

 

Amir khusroo
par Amir khusroo , PROCUREMENT OFFICER , AL RUSHAID PETROLEUM INVESTMENT COMPANY

Good Customer care have long term impact. It gives back in the form of:

1. Customer loyalty.

2. Word of mouth publicity.

3. Enhances company goodwill.

 

Alex Al Yazouri
par Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

Yes, that's part of the operations in customer satisfaction, marketing, sales, publicity, feedback, new products, etc.

padmakumar pathiyil
par padmakumar pathiyil , Marketing Consultant , Management Consultancy

Repeat orders

customer loyalty

Word of mouth 

Referrals

 

 

Ayman Esa Mustafa Farrag
par Ayman Esa Mustafa Farrag , مدير مالي , شركة الصفوف

Customer Care is one of the elements of quality , which is the cost in most of the companies within the cost of the product , which helps in

Attract customers

Almnchaeh improve image

To take advantage of modern technology in products

Utilisateur supprimé
par Utilisateur supprimé

sure it does

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