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The solution for this sort of situation lies firstly in understanding the customers problem or complaint correctly. The answer doesen´t always have to satisfy the client but it most certainly has to be fair. There are always certain guides to deal this sort of problems in companies that from day to day interact with customers and sticking to the approved techniques or standards should firstly let you avoid difficult situations and secondly help to solve them a little more easier.
customers will always,look out for something new.the best way to counter challenge that demand is to have a list of customer profiling,knowing the kind of lifestyle that they have,further studying in the kind of demand in life that are incurred in their everyday life,always applied diplomacy and friendship,offer explaination and help and provide them further detail and vital information on the matter,but as always,maintain your tolerance,respect and smile in handling tough situations such as this
