What was your biggest challenge in customer service and how you could overcome these challenges?

of course STRESS,how to overcome STRESS think positively,stay calm and focus on ur goal.nxt one is COMPITATIVE, allll you need is FOCUS

I think this comes through following:

 1. build a trust between you and your customers.

 2. understand your customers needs.

 3. lesten to your customers through "voice of customers" concept.

 4. build clreance ship between you and your customers.

IT Guy :

Customers are un aware of complex technical stuff, so I invented a funny example for each technical problem