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A well reputed hospital with all modern treatment amenities and excellent quality treatment and care for the patients insist all the appointments to pay fess for New registration charged700 and revisits charged500 where the national currency is in denominations of (10,20,50,100,500,1000) and there are12 such registration counters with adequate staff and infrastructure with iso standards. treatment quality is also exceptionally excellent.
Poor customer care. They cannot insist a patient to tender exact amount. The patients normally come to an hospital on emergencies only and you cannot ask them to do so.
Client satisfaction is considered as one of the desired outcomes of health care and it is directly related with utilization of health services. Nonetheless, there is no adequate information on users' perception about the service provided in the hospital after the implementation of Business process re-engineering reform.
If this question is related only to 'denomination' factor of the currency. I think it is not a big deal to handle where in you have all denominations in that currency.(except for200) and12 counters (which i feel is very huge and more than for a hospital).
"required to tender exact amount for New registration patients"
A patient needs fast treatment not to go back get exact change
What a hospital!!!!!!!!!
Though i personally Hate going to 'Hospital' whenever i had been i never faced that situation.
Having said that, if they had issue with Dh1 or in fils it's understandable but if they are asking for exact change in '00 than it is too much. But, can't blame people to fail complain. As, it will be the least pain compared to their's or their family member's that's the reason of visit to the doctor's.
If anybody comes across such situation, people should complaint... I am sure, hardly any hospital in UAE at least which is not hospitable (Majority are good Hospitals with good customer service)
:-)
I hope that is not a real UAE case ??!!!
Though there is dissatisfaction felt by customers, they are often reluctant to make a solid complaint (their priorities are different) The front office staff also, they obey the instructions as it is and are often not ready to report the instances of customer complaints to the top management via appropriate channels as the number of complaints are comparatively very less, though almost all of them experience similar difficulties which can be otherwise, very easily solved --
creation of such difficulties is also not advisable on any account,
justification of it being the formulation of a system of internal control, or to dispose of the customers a little bit quicker --
[revisit customers may remember such situations, so that they will bring change next time] --
the currency rules of the state may not permit such practices also under any circumstances --
thank you very much for sharing your valuable opinion.
Okay, if I need urgent care I go to a urgent care clinic ... is much cheaper than the Emergency room... after that you usually go to your regular doctor not back to the clinic or Emergency Room.
No one can force me to go back to the Hospital.... A Hospital can make all the policies it wants at the end it is my choice if I take a follow up and were
