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No,
CRM is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.
No.Technolgy acts as enabler for successful CRM adoption.
NO, Not at all below are few reasons in my mind:-
1) Can you imagine "practical implementation" of CRM without technology?
2) The core of CRM is technology.
No, CRM is completely tied to Technology that could gather the whole customer portfolio and relationship in a moment in one page with variety of deep diving historical data and analytics.
no it cant be separated technology is important
Basically if you mean by Technology the infrastructure platforms yes they can be separated from the CRM and the CRM can be seperated as well from the Platforms integrated with
In today era, even we can not think life without technology. Then thinking about, seperate technology from CRM is just a stupidity.
No. CRM is designed to understand the customer needs, by collecting data in aggregation on the customer and analyzing such data for effective customer experience, business and operational management.
C R M ;REALLY MEANS COMPLETE REVENUE FROM CUSTOMER TO MANAGEMENT.THROUGH MAINTAINING GOOD RELATION SHIPS WITH CUSTOMERS,BY USING SIMPLE TECHNOLOGY.
CRM IS VERY USEFUL TO MAINTAIN THE COLLECTION OF DATA FRM CUSTOMERS.WE CAN PROVIDE END TO END SOLUTIONS,SO WE ADOPT &DEVELOP TECHNOLOGY .WITH OUT TECHNOLOGY ,IT WILL BE HARDER.
Organizations implement CRM to support and satisfy the growing expectation and must off them use technologies for customer service process. Like e-CRM systems which have unique characteristics that support customer-business processes and systems across different areas.
So technically no it is hard to separate them as they are related in many ways .
