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The top management recently decided to implement a QMS in conformity with ISO requirements.

In your opinion what are the very first actions to take as a project trigger 

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Question ajoutée par LABIB KOOLI , Director of the Sectoral Center for Training in Hotel Technologies at Southern Hammamet , Tunisian Vocational Training Agency (ATFP)
Date de publication: 2015/01/28
جعفر هندي زين السقاف
par جعفر هندي زين السقاف , "Certified trainer by the Yemeni Engineers Syndicate." , Engineers Syndicate

 Endorse Mr. Labib Kooli answer, thanks.

zafar abbas minhas
par zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

sorry MR.LABIB .......... AM NOT A EXPERT OF ISO CERTIFICATION ........... GOOD DAY

Muhammad Usman Tariq
par Muhammad Usman Tariq , Visiting Faculty , National University of Science and Technology

Call a meeting, inform all the employees first for the change. then go for it step by step. 

LABIB KOOLI
par LABIB KOOLI , Director of the Sectoral Center for Training in Hotel Technologies at Southern Hammamet , Tunisian Vocational Training Agency (ATFP)

In my experience the very first actions to take are:

The Top Management shall appoint a Management Representative 

Define and Write a formal Quality Policy 

Communicate and promote the QMS project within all Employee

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
par VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Preparation of Manual in consultation with a consultant, appointing Management Representative to initiate the procedure and arrangement with a Certification Authority.

agree with expert comments.

Emad Mohammed said abdalla
par Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

  • ISO9001,4.1.f states "The organization shall implement actions necessary to achieve planned results." This is what Tim is referring. Look at ISO9000:2005 for more guidance. Section2.7.2 states the types of documents used in qm systems "documents that provide information about how to perform activities and processs consistently, such documents can include documented procedures, work instructions and drawings." The word "procedure" is not used and stated that it must be followed. "Drawing" is not used either. What if we said there were no requirements in the standard to follow a "drawing" and therefore the auditor could not require this? We'd be wrong! A drawing per ISO9000:2005 is a document that provices information about how to perform activities". (2.7.2) In ISO9000:2005,3.4.5, the definition of "procedure" is given as "specified way to carry out an activity or a process". Audit is defined in ISO9000:2005 as a systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfiled. Criteria is defined in ISO9000:2005 as set of polices, procedures or requirements. An auditor audits to the criteria. By definition they determine if the system is conforming to it's procedures.

Nasir Hussain
par Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Agreed to all experts.......... Fully endorsing the valuable answers

Farathullakhan Gulam Muhammad
par Farathullakhan Gulam Muhammad , Head of Operations - IT & Cyber Security , Nicom Technologies LLC

List out the exiting process flow and reasons.

Vinod Jetley
par Vinod Jetley , Assistant General Manager , State Bank of India

First two steps:

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.  Having a process to educate employees during new employee orientation and a communication process to help ensure that the mission, vision and values is always in front of the people is a major first step.

2.  Identify Critical Success Factors (CSF)

Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission.  These performance based measures provide a gauge for determining how well the organization is meeting objectives.

Utilisateur supprimé
par Utilisateur supprimé

Agreed with Mr.Ayob Tartir

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