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A smart hard working staff would be best
same, you cannot be smart if you do not work hard to be smart.
hard worker is the best in every field
In every business there are two kind of worker every organization have:
1) Smart workers
2 ) Hard workers
Its totly depend on the "Manager" how they use them in an effective way. Some times you have tricky type of customer to handle, so you need "Smart worker" who read customers mind and delivered the product accordingly and also convinced and retained them.
Hard work mean giving more input and achieving less output in a limited time spam.
Hard working people meet the success for sure but not on time, In order to achieve the success on time smart worker is needed.So the time management is the biggest role to differentiate.
More effort + more time = Hard work
Less effort + Less time + Smart work