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As i am in to operations and i want to help the sales team to achieve the best with the support of my team.
Implement Agil metholodies for back end operations team
i will apply KAIZEN ,improve communications,listen carefully,and build a support team, .
will hold productive team meetings to make back office support and sales teams really listen to each other and understand one's needs. after all communication is a two way street.
as a leader you must measure progress and ammend as things progress.
the back office support can only work when it is steered toward the needs of sales teams.
to get know knowledge of market
customer preference
diverfaction
price skiming