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Product quality is rapidly becoming an important competitive issue.
Five Approaches to Defining Quality
Five major approaches to the definition of quality can be identified: (1) thetranscendent approach of philosophy; (2) the product-based approach of economics; (3) the user-based approach of economics, marketing, and operations management; and (4) the manufacturing-based and (5) value-based approaches of operations management.
Eight Dimensions of Quality
Eight dimensions can be identified as a framework for thinking about the basic elements of product quality:
1. Performance,
2. Features,
3. Reliability,
4. Conformance,
5. Durability,
6. Serviceability,
7. Aesthetics,
8. Perceived Quality.
Speaking my own mind. Quality Product is the delivery of that good or service which meets the customer satisfaction on a consistent basis. The same principle applies to tangible, non tangible, non profit and for profit products.
quality of a product meaning the usefulness, free of defect, durability. it is the acceptance criteria of the customer for a product that he / she wants to be which he /she found it beneficial for usage for human, animals, things and the environment.
Quality Product is :
The delivery of that product or service which meets the customer satisfaction, requirements and needs of the customer under specified standards and specifications.