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In selling and communications, what do 'open questions' generally achieve?

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Question ajoutée par Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company
Date de publication: 2015/02/05
Vinod Jetley
par Vinod Jetley , Assistant General Manager , State Bank of India

An open question can be defined as:

An open question is likely to receive a long answer.

Although any question can receive a long answer, open questions deliberately seek longer answers, and are the opposite of closed questions.

Using open questions

Open questions have the following characteristics:

  • They ask the respondent to think and reflect.
  • They will give you opinions and feelings.
  • They hand control of the conversation to the respondent.

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