- Advise customers about necessary service for routine maintenance.
- Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare a repair order showing time, cost, and labor estimates for service.
- Write a brief description of the problem on the repair order to help the mechanic locate the problem.
- Explain the work performed and the charges to the customer.
- Handle customer complaints.
