Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

Classify IT services?

user-image
Question ajoutée par Kaamila Tahseen , Change Management Team Manager , cognizant technology solutions
Date de publication: 2015/02/11
Kaamila Tahseen
par Kaamila Tahseen , Change Management Team Manager , cognizant technology solutions

IT services are classified into3 types,

1) Core Service - delivers basic outcomes desired by the customers.

 e.g. Email service

 

2) Enabling Service - needed for core service to be delivered

 e.g. Internet bandwidth, firewall

 

3) Enhancing Services - added to core service to make it more exciting to the customers.

e.g Email forwarding, IMAP access

Tarik Delic
par Tarik Delic , Project Manager , Green River Media

The provision of service to support the IT requirements for a business internally or externally.

To expand, this can be a fully managed service with set OLA's or SLA's which are set out in the servicd catalogue.

Utilisateur supprimé
par Utilisateur supprimé

Excellent answer Regards

Adequate answer

 

Kaamila

More Questions Like This