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1- Patience.
2-Attentiveness.
3-Communication Skills.
4-Knowledge of the Product.
5-Ability to Use "Positive Language".
6-Time Management Skills.
7-A Calming Presence.
8-Persuasion Skills.
9-Tenacity.
10-Willingness to Learn.
All mentioned skills are important in a customer service but the most important that to achieve the success person has to have complete set: you could be very patient, attentive and tenacious but it will not be suitable if you do not have communication skills, product knowledge, persuasion skills - you will not be able to provide the SERVICE. A bit of talent, willingness to learn and proper coach is the right way to the success.
Comportements dont on doit faire preuve pour répondre efficacement aux divers besoins des clients et entretenir de bonnes relations avec eux.
Comportements dont on doit faire preuve pour gérer les questions complexes et délicates relatives aux services ainsi qu’améliorer l’exécution, la prestation et les résultats des services.
Comportements dont on doit faire preuve pour établir des stratégies de service à la clientèle efficaces et des partenariats fructueux, en vue d’assurer l’excellence du service et une saine intendance à long terme.
don't be like a robot and listen to the clients before you start answering them, speak in a polit way, and don't insist on your idea or your solution, just go with it.
Integrity and honesty
Good time management
Being keen to details
Being right the first time (first impression)
1) Being customer centric
2) Going beyond the age
3) Integrity & honesty
4) Being innovative
5) Smile, Eye to contact, & Great Enthusiasm
6) Positive mindset...you have faced many customers in a day, good or bad, but for the customer you are the first one. So remain excited. You never know, last sale of the day could be the biggest of lifetime.
7) Being Humble. When customer is not happy, be apologetic, understand their discomfort and be quick in providing solution. If you cant solve instantly, be honest in giving commitment and ask for time e.g. sir/Mam give me a day's time, I will certainly come up with solution. And leave upto the commitment.
8) Do not mix your mood with work. Good, Great, Bad or worst...always always always be there for customer.
9) Followup your customers regularly. They should not feel that you have forgotten them. If required, send a nice bunch of flowers with reminder note for new products.
all the above given options is necessary to deal with a customer
ability to convince.
Ability to Use "Positive Language".
offers multiple solutions to the customer to put at ease
