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What is the biggest mistake one could make in customer service?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2013/04/21
Ahmed Abd Al-Rahman
par Ahmed Abd Al-Rahman , Merchandisers Manager , LG Mobiles


1- Taking a long time to answer.

2- Asking the customer every single minute to make his voice louder.

3- Telling the customer there's no problem when there is a big problem.

4- Delivering a bad messages like, "I'm busy, I can't help you, I want to sleep @..@".

5- Chews a gum.

6- Answering when you are in a bad mood.

Lubna Al-Sharif
par Lubna Al-Sharif , Medical Laboratory Technician , Nablus Specailized Hospital

From customer point of view, he/she prefers to hear from customer service employee a brief, convenient and clear words concerned the merchandise for sale to feel the honesty and confidencde in getting benefits from this service

Utilisateur supprimé
par Utilisateur supprimé

Don't make promises unless you will keep them.

Elly Agila
par Elly Agila , Golf Shop Sales associate , Meydan Group LLC

not paying attention when a customer is talking

Mohammed Kalache
par Mohammed Kalache , Asistant Category Manager , Starbucks Middle East & Africa ( Alshaya )

Interrupting , Or Telling Him There's No Problem Why You Make it An Issue ,!

Maha Ismail Ahmed
par Maha Ismail Ahmed , Supply Chain and Customer Service Manger , IFFCO Group

In my point of view the 2 most important mistakes are 1-Taking it personal when discussing a problem with a client
2- Lying to the client or even promising something you know you can never fulfill ,this is when you lose their trust for good

سوسن بادع مسير الخزاعى
par سوسن بادع مسير الخزاعى , مديره قسم , زارة التربيه

ان نمارس الضغط عليه لاقناعه من اكبر الاخطاء التى يمارسها البائع لبضاعضته مع المشترى

Owais Khan
par Owais Khan , HR Admin Executive , NGK Spark Plug Middle East FZE

making arguments or impose your own judgment over them.

MUHAMMAD BILAL
par MUHAMMAD BILAL , Regional Sales Manager , Petromin Corp, Primo

as far as i am concerned the biggest mistake would be not greeting the customer properly, because first impression is the last impression.

Ali Raza Syed
par Ali Raza Syed , Virtual Assistant (Online) , PIDC-LC

Customers are as fragile as expensive glassware.
You break your glassware because of your mishandling or because of losing your concentration on your path.
Here in our example ; 1.
Mishandling can be mentioned as getting aggressive on any repeated or silly argument from the customer, not giving proper attention and trying to avoid customer's point and imposing your own etc.
Remember Rule number 9 a customer can never be silly or wrong.
Rule Number 10 if sometime he/she is, then See Rule Number 9.
2.
The losing of concentration is when you respond slowly, do not hear or understand what is the actual point or problem customer is trying to mention and doing some other work while handling a customer call etc.
REMEMBER! When a customer calls you, start thinking that you've glasses piled up in a try and you've to walk on a rough surface without seeing down.

SAMIR ABDEL HAQ
par SAMIR ABDEL HAQ , Freelance Trainer , Freelancer

Never underestimate a customer or his request.
Listen to what he has to say, or complain about.
Solve the problem immediately, or if can't promise him you will do asap.

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