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1- Cost effective,
2- Improved productivity,
3- Enhanced customer satisfaction,
4- Low staff turnover
Temporary staff – the pros
Employing someone on a temporary contract with a chance of renewal if they perform well can be a great motivating factor. Given the target-driven nature of much call centre work, the chance of a new contract can be an incentive in itself, according to Adrian Duncan, Business Development Director of P&MM Motivation.
“We ran a programme for a utilities client with a very large customer contact centre base that covered customer service interactions stats, sales referrals, and then speed of response. Only permanent employees were included in the programme, but we compared all employees, including temps,” said Duncan.
Despite the incentive programme in place for permanent staff, the temps still performed better.
“The client said it was because the temporary employees were on short-term contracts that were driving their performance.”
Temporary workers may feel a need to prove themselves in the job, and strive for an extended contract, to such an extent that they outperform permanent staff on generous motivational bonuses and incentives.
Low staff turnover as well as cost effective.
Employing staff on a temporary basis can help in
4- Low staff turnover
It helps in that low staff is being cost effective and also may help in the way they work which improves on their skills in different departments hence better services and can also get into contracts for their good work
