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agreed with all ..........................
Hi ... If you mean how we assign the job duties to customer service agent, this should be based on the core of the job description itself ; Providing the ultimate service to the customers, by keeping customers satisfied. And as others have mentioned about the duties, a customer service agent should have the capability to be friendly and enthusiastic about serving the customers in the best way that they become loyal to the business !
Provide professional customer service
Track and follow-up all customer requests in a timely manner
Provide assistance to customers in a very pleasant and friendly manner
Maintain broad knowledge of company products and services
Answer customer inquiries concerning services, products, billing etc.
Build long-term relationship with customers for new business development opportunities