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How we can describe the duties of customer service agent?

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Question ajoutée par Naeem Afzal , Accountant , Merhatta International Recruiting Agency
Date de publication: 2015/02/26
Ibrahim Hussein Mayaleh
par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

Handle all customer's inquiries, questions and complaints in a very pleasant way that makes the customer leaves with a big smile on his face (satisfied)

Utilisateur supprimé
par Utilisateur supprimé

agreed with all ..........................

د Waleed
par د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Hi ... If you mean how  we assign the job duties to customer service agent, this should be based on the core of the job description itself ; Providing the ultimate service to the customers, by keeping customers satisfied. And as others have mentioned about the duties, a customer service agent should have the capability to be friendly and enthusiastic about serving the customers in the best way that they become loyal to the business !

Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

  1. Provide professional customer service

  2. Track and follow-up all customer requests in a timely manner

  3. Provide assistance to customers in a very pleasant and friendly manner

  4. Maintain broad knowledge of company products and services

  5. Answer customer inquiries concerning services, products, billing etc.

  6. Build long-term relationship with customers for new business development opportunities

 

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