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How do you recognize the best time to approach your customer?

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Question ajoutée par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date de publication: 2015/03/06
Utilisateur supprimé
par Utilisateur supprimé

Good study for the client

Over the financial capacity

And the extent of his need for a commodity before you

And the extent of competition and other commodities Item

 

Then can get the client

khaled Ibrahim Sayed Abd El Salam Ibrahim
par khaled Ibrahim Sayed Abd El Salam Ibrahim , Chief Accountant , -ElMehy engineering company

From my point of view you can reach more than that by applying one and only one rule (( Always Be On Line With Your Customers )) which includes under it a dozen , like , Customers Understand / Customers Needs / Customer Satisfactions / Customers Follow up .etc.... which by all the previous leads to Always Communicated on line with your customers.

Marlowie Hatulan
par Marlowie Hatulan , Banquet Manager , Radisson Blu Hotel

If it's sales visits, be sure to do your homework first, which means

  • Research the company and learn its divisons, current achievements 
  • Know WHO is WHO? - decision makers, influencers, organisers etc
  • Know it's business potential. 
  • Business history from competitors.
  • Learn how they do business in terms of payment, ways in communication
  • Be ready with collaterals - flyers, brochures 
  • Most importantly, make sure to set an appointment at their convinience.

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
par VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Recognize the best time to approach the customer?

1. When the customer is psychologically ready to accept your presence.

2. The stock with the customer may not be sufficient to meet the market demands.

3. When the stock in the market is fall short of demands and the customer is in a position to hold   excess stock with his money power/purchasing power to take best advantage--your approach will be well received by the customer.

4. When you have something to offer extra to the customer, so that he can take advantage of the market situation.

5.Any time is best time, if you are the needy person and your acumen competent to make any adverse situation positive.

6. A good reference externally influence the customer and when you need just an approach to present the things.

Emad Mohammed said abdalla
par Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

  • Be Yourself:

    Your work begins even before a customer walks through the door, and it begins with being comfortable with yourself. Knowing your own strengths and weaknesses gives you confidence. And when you are comfortable with yourself you put others at ease too.
  • Be Approachable:

    Always be pleasant and approachable so that the customer feels at ease. Never act overly effusive, because faked enthusiasm is never convincing. On the other hand, an utter lack of enthusiasm can also drive people away.
  • Convey Confidence:

    When you appear confident, people tend to trust you more. Having great product knowledge can give your confidence a tremendous boost. At the very least know where to locate the product or look up pertinent information. 
  • Be Well Groomed:

    Dressing appropriately for your job has the effect of making people feel more confident in your competence. 
  • Give Your Customers Space:

    Give your customer some time to walk into the store and get a little comfortable before you walk up to greet them. Nobody likes being rushed.
  • Never Approach from Behind:

    Always approach a customer from the front, never from the side or behind. It is unsettling, and could  potentially make people very uncomfortable. 

Alex Al Yazouri
par Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

With the body language if you can see the customer, if you can't then you have to ask.

Utilisateur supprimé
par Utilisateur supprimé

Talk to your customers as you would in person, not like you would in a press release. Examples of this are noticeable when it comes to customer service on social media where the genuine shine through and the others seem forced and uptight, which is the opposite of being “social.” American Express does this well on Twitter, ensuring all customer concerns are answered in a timely manner with a friendly and personal response, signed by the employee who’s doing the tweeting.

melody olavere
par melody olavere , Senior sales associate , Landmark international

In retail the best time to approach your customer while they are entering your shop.give a smile greet and have a friendly conversation while telling them what's new in your shop.greeting should always be the first thing to do and smile so the customer will feel at home in your shop then that's the time the sale is happening.customer service should always begin with smile and greet.

Saba Khan
par Saba Khan , CLIENT RELATION MANAGER & ASST. IMMIGRATION CONSULTANT , Superior Consulting (Pvt.) Ltd.

To approach an ongoing customer first we need to know the feedback of our provided service. Through proper analysis of customer feedback we may find an appropriate technique and execute it with proper planing.  

rohit mehra
par rohit mehra , Group GM - Finance and accounts , Sun and Sand Group

if the customer is old, then you can judge them with their old order pattern / your past meetings and for new customers,  instead of doing hit and trial simply ask them and give them the comfort to decide

Santosh Kumar Jangid Santosh
par Santosh Kumar Jangid Santosh , Area Sales Manager , SP Techno Solution Pvt Ltd

 

Through expressions, greetings & hospitality.  

 

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