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Total customer satisfaction is measured based on the relationship of _.

A) expected value and total customer benefit

B) perceived performance and expectation

C) advertised outcomes and real outcomes

D) past experience and present experience

 

E) customer attitude and salesperson's attitude 

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Question ajoutée par Mohamed Hendy , Commercial director & Co- founder , The matchers
Date de publication: 2015/03/07
IMRAN ALI MOHAMMED
par IMRAN ALI MOHAMMED , Accounts Officer , M/s. Euro Glazing Ltd

It should be Perceived performance and expectation. Ans.B

Mohamed Hendy
par Mohamed Hendy , Commercial director & Co- founder , The matchers

Perceived performance for sure 

Yasser Mahmood
par Yasser Mahmood , Director Customer Support / Operations , Plum Networks Web Design

I will go with option numbered as B.

passant elsherei
par passant elsherei , Logistic department manger , Esco international trading co.

Will go with B) option said it all

DALILA RUSTEAU NELSON MATANO
par DALILA RUSTEAU NELSON MATANO , SALES ASSOCIATE , LAYERS BOUTIQUE

E) CUSTOMER ATTITUDE AND SALESPERSONS ATTITUDE

Alex Al Yazouri
par Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

I would say the most accurate answer is

B) perceived performance and expectation

Aditya Rathi
par Aditya Rathi , Research Analyst , Shree Yogeshwar Packaging Industry

A) expected value and total customer benefit

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