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1 ) Identify the customer complaint
2 ) Test the defect system if possible
3 ) Check on dash board (cluster instrument) any active warning, fault or failure warning
4 ) Connect the diagnosis test and check the fault memory list and the standard environmental conditions related to the claim ( date of since when has this been, odometer, vehicle speed, engine speed)
5 ) Performe test plan related to the fault of the customer complaint
6 ) Use specific tools and test instrument in conjunction with test plan
7 ) Check on dealer portal any field compaigns related to the VIN
BY follow the regular and easy instruction of manufacturer and monitoring the type of operation of machine
Proper listing of complaints by customer.
Diagnosis by trained and proactive technician / Supervisor.
Scanning previous repair and maintenance records and instructions.
Use of company provided repair manuals.
File appropriate documentation on each repair
EXPERTISE WORKMANSHIP & FACILITY
1.)KNOWS FIRST THE COMPLAIN TO MAKE PROPER DIAGNOSIS.
2.) IF THE COMPLAIN PROBLEM OF AUTOMOTIVE IS NOT COMPLICATED
3.) IF THE TECHNICIAN IS PROFESIONAL IN AUTOMOTIVE REPAIR
4.) IF THE TECHNICIAN HAVE COMPLETE TOOLS AND GADGET.
To know
(1) Exact Customer compaint
(2) Suitable Tools and working environment
(3) Scan Tools and catalouges
A repair can be easy if you have the proper diagnosis tools, documentation and repair manuals and of course a good mechanic or service advisor. also access to spare parts and good materials can contribute to the ease of the repair.
With accurate diagnostic tools, faults are detected easily with the known expertise.
Furthermore with good and use of right tools, auto repairs are done more easily
