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Your main competitor is facing delivery problems (out of stock, ..), his customers (incl. loyal ones) came to you. How will you treat these customers?

A) Reject them

B) Treat them as normal customers

C) Make use of the situation and increase price

D) Treat them special and try to win them for ever

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Question ajoutée par Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date de publication: 2015/03/10
Alex Al Yazouri
par Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

D) Treat them special and try to win them for ever

That's the best campaigning advertisement you can have.

saleem dayazada
par saleem dayazada , Instrument /Electrical engineer and project engineer , CH2mhill Veco

B   Treat them normal  

i dont think its ethical to increase price because they might buy fr om you once but never again.

Treat them special is also  unethical since you are being unfair to your own  loyal customers to win over  a competitors customers. 

IRPHAN GHANI
par IRPHAN GHANI , Senior Management , A

I would opt for 'D' for reasons as detailed by you.

Emad Mohammed said abdalla
par Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

>>>>>>>> Well ..... My answer will be option D) Treat them special and try to win them for ever.... thanks.

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
par VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

B) Treat them as normal customers

Otherwise it will give scope for unhealthy competition at a later stage.  It wont be good to take privilege of an unsolicited situation........we may also face a similar situations and better to remember windfalls are not permanent.  Irritating a competitor means a lot more hurdles at a future date....do not invite a trouble unnecessarily..

Utilisateur supprimé
par Utilisateur supprimé

My answer favorite

 

 

D) Treat them special and try to win them for ever

Hassan Faraz
par Hassan Faraz , Procurement Manager - NEOM , Infosys Portland / NAYEB Contracting

Treat them special and try to win them for ever

Socrates Chinniah
par Socrates Chinniah , Manager - Strategic Planning , TechnipFMC India

Thanks for the invite , My option would be b) Treat them as normal customers (Regulars) , But it is in business interest that the service shall always strive to provide best to every customer no matter they are new or from competitors and that is the best way to retain business and capture the market . 

Zia Ul Hassan
par Zia Ul Hassan , Senior Administrator , BEFARe

Treat them as normal customers

Shujaat Ali
par Shujaat Ali , Territory Business Manager , Dadex Eternit Limited

Option "D"

Treat them special after all they are customers

Always try to win them through your dealings, customer services, product, quality, price, and business relationship.

Azam Djurabaev
par Azam Djurabaev , Business Consultant , Compass Consulting

They are customers and will be treated as usual ones. What ever efforts we put into our product  - is for our CUSTOMERS. Our business exists because of CUSTOMERS. 

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