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I will just fine them. If that does not help, fire the team leader.
Company's reputation is based on honesty, basically honesty is a very important large red line in sales-marketing and customer service/care.
In my opinion, who cheats a customer for a transaction will cheat a company for a commission.
FIRE HIM......Cheaters can't change, it's a habit.
Thank You.
I believe a serious discussion is required with the "cheater" prior to kick him/ her out. We need to find out his/ her way of reasoning and look for improvement solutions. Then the subject needs to be watched closely to notice any change. I also subscribe on the above regarding the3 warnings prior to take any extreme decision. In the end leadership is not synonymous with dictator. Leadership is more about aid and support of others in the accomplishment of tasks/ targets.
Targets are not rules...but it gives a direction to Sales team to plan well and that too sufficiently in advance---
Besides achieving the targets maintaining a reputation and long term relationship is also essential to keep the business going..... Once again invite the guy and discuss--thoroughly warn him and curtail the supply through him, if the situation turn to be vulgarly aggressive.
Customer is more important than Targets which everyone knows except a few greedy participants in between.
Fact is, without targets there is no success! Which means, any team need targets to achieve to know what to do. The main question is; "achieving targets with accepting any price"!? Probably NO! With cheating costumer or clients in long term relation you loose them. This means it is the question how do you plan? Short or long term planing and what is the company goal. Fast money or long term success which needs sustainable work for everyone and in that case you should talk (twice) with the "cheater" and if it doesn't work, kick him out! If the problem is the team leader, he/she has to go too!
First - Its important to know what type of cheating and and is there any loss which is really harmful for the organization goodwill.
Second- We need to find out the reason for this cheating. Who is responsible for this.Might be and in many cases this could be the" Boss" who are nowadays giving too much pressure on the team to achieve targets by any how or else find the job elsewhere.
So before taking any action against him we need to know the reason and cost of damage.
Final warning should be given to him in this case, because it is unethical as well as illegal to deceive customers.
simply .........kick him, out
One should give only3 warnings and kick such person out and also make sure you get a NDA signed from all sales team, so that you can sue if they make your customer data public.
in my opinion " You can pick up a tiger from the forest but you cannot pick up the forest from the mind of a tiger" I believe warning is not sufficient for such stupid employees, What is the Guarantee that even after warning they will not repeat it again ? I don't think that to retain such employee is more valuable than the Goodwill and retaining old Customers for an Organisation. Clear their dues and show the gate to such employees immediately to earn more faith from your Customers.
