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HAFIS MOHAMMED HUSSAIN , Business Development Manager (FMCG) - Middle East , HLL Lifecare Ltd (Consumer Products Division)
A good sales person must "help the customer to make the decision of buying his product"
There are some common mistakes some sales people do :
- Hurry to close the sales
- Making the sales without explaining fully to the customer
- Not giving a warm assurance of after sale service
Many people wait for the client to say the Magic word "YES". This sometimes prolong the period and client time to think and overthink on your offer. One should proactively ask how they feel about the offer and when they would like to sign up.
A sales persons should not wait for yes from purchaser. A sales person should create need for the products in purchaser mind and than than the product will be automatically sold.
Based on past experiences, one common mistake is that some sales people don't know when to stop talking. Sell, sell, and sell but having sold, keep quiet ... Allow the prospect/client to buy. Sometimes they just want a moment of silence.
Hi
The most common mistake which is seen is actually hesitaing or not asking for the order
Its seen most common reasons for not aking the order is - Thinking it would spoil relationship , fear of rejection
Mostly they shy off and hesitate in asking for the formal purchase order.
If the customer is non committal at this stage then generally further probing is not done to uncover the obstacles.
Sometimes in over excitement they overlook the terms and conditions of the purchase order which then becomes a problem in getting it cleared internally.
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Shakthi Kumar , Asst Manager - Business Development -PAN INDIA , TUV Rheinland Group Germany -
Generally for any sales Person "sales Opening " is easy and most commonly not able to exactly give the proper " Closing Techniques" .There are many types of closing techniques are to implement while in sales.