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If client of Hotel disturb you at week-end,if he use command tone, if he only were cloth for swimming and disturb you at beach-What you will do?

If you work in Hotel Guest relation officer, what will you do with that client?

Swimming Tone Client Care Hotels Guest Service
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Question ajoutée par Oksana Ponasenko , I do not work. , I don't work
Date de publication: 2015/04/02
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Nganacha Lazarus
par Nganacha Lazarus , HR , Mediar International

I will make sure I attend to them. It is my duty as a employee to work even on weekend in time of need

Abdallah Safan
par Abdallah Safan , مدرب اول , نادي طنطا

No thank you for the Top ats ok

saradoxy saradoxy
par saradoxy saradoxy , مساعد اداري , Jumia

He must be dealt with professionally and calmly, because we are the axis. I will try to calm the situation as much as possible and meet his needs. We are here for all mentalities.

علاء مقني
par علاء مقني , أستاذ تربية بدنية و مدرب سباحة , M club

Concerning using the command tone , you just have to treat him back with super kindness and politeness in reverse of what he doing and then he will be even confused from your reaction because he was not expecting that from you , this is type of psychology techniques that could be effective without getting into any confrontation with him

Wael ibrahim Ahmed zakher
par Wael ibrahim Ahmed zakher , مدرب سباحة و منقذ و مدرب كونغ فو و معلم تربية بدنية , منتجع سى لايف

I'll hit him... face to health

Rayan Ali

I try to calm the situation by smiling to try to calm his anger.

yacine boutabba

The customer is the king of the place. I can't do anything that offends the customer or me the hotel. I will try to serve him as much as I can

Mohammed Mohsen
par Mohammed Mohsen , Communication Officer , Behbehani international communication company

I will be calm and be polite and kind

Brigan Kizza
par Brigan Kizza , Labour , ECOLOGY INTERNATIONAL

I will not fight with him or her but I have to inform the who is higher than me to talk to if necessary

Emmanuel Abraham
par Emmanuel Abraham , Driller , OPM Free Skills Acquisition Training Center

I will tell him to be polite

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