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Is it important to know the function and working of a product for which we are providing services and the characteristic of its internal interface?

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Question ajoutée par baqir ali shah , Call Center Team Leader , Serco ME
Date de publication: 2015/04/06
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Soumyaraj Mitra
par Soumyaraj Mitra , Lead Instrument Engineer , Kuwait Oil Company

Hi,

It is very much needed to know the function and working principle of a product as well as in which service it is used. Some times normal maintenance would not suffice the ultimate requirement just because of improper knowledge of functionality of a product, process or equipment.

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