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Why the HR department more interested in fresh mind young and needed to be taught Guest Relation officers
then in good skills and strong mind professionals with knowledge of problem solving, client service experience and having professionally respectable by hotel guests look?
Isn't a real problem solver - woman after30 with good experience in a problem solutions, kind voice, trusted look?
(even by psychology - when you are looking for advice or you want to be understood you will come to your old mother then young pretty girl in a shirt skirt)
Younger people have a certain entertaining freshness; it makes customers feel in control specially if they seem to know more than the employee. Also young girls are more attractive and they moves are more light with less “thoughts” than the experienced, people usually think it is a sexist thing and it should not happen. But if you use a realistic approach you will never buy the 30 day old roses but will always prefer the fresh catted. Experienced "problem solvers" should not interact with customers but guide younger "problem solvers" to do it from behind a desk and handle the tough cases in order to teach.
THE HR IS INTERESTED IN FRESH YOUNG GIRLS THEN IN RESPECTABLE PROFESSIONAL WITH EXPERIENCE OF PROBLEM SOLVING BECAUSE THE GUESTS FIND THEM MORE ATTRACTIE AND THE LADIES ARE IN THE BEST POSITION TO MARKET THE PRODUCT ON BEHALF OF THE COMPANY
In my charge that I have I m looking for young people for they energy.When I mean young I'm saying abou an age until 40.
i think the problem is to find the right person for the right job.
Guest relations is not an easy job,you must be attentive to everything and first of all to the costumer front of you.My experience in South America says that young people under 30 they are not prepair to be under pressure,when older of 30 they are more prepair to be under pressure from a guest.I think this has to do with your environment too.
if I think my self as an untisatisfiet guest,I m looking for someone older that will understand my petition in one word,when the younger I will have to explain it more than 2 times to get my point of view..
how ever always depend of the company policies,cause with the same way we have many younger people in places that they need to be working under pressure and they doing perfect job.
everything always depend.
The preference for hiring younger candidates in certain hotel guest service roles can stem from various factors, though it's important to note that this does not apply universally to all HR practices. Here are some reasons why HR might lean towards younger candidates:
Energy and Enthusiasm: Younger candidates may bring a fresh perspective, energy, and enthusiasm that can be appealing in customer-facing roles, especially in hospitality where a positive demeanor is crucial.
Adaptability to Trends: Younger individuals may be more in tune with current trends, technology, and social media, which can be beneficial in a rapidly evolving industry like hospitality.
Long-Term Investment: Hiring younger employees can be seen as a long-term investment, as they may stay with the company longer and grow into more senior roles over time.
Training and Development: Younger candidates may be perceived as more moldable and open to training, allowing companies to instill their specific service culture and standards.
Cost Considerations: In some cases, younger candidates may command lower salaries than more experienced professionals, making them a more budget-friendly option for entry-level positions.
Diversity and Inclusion: Some organizations may prioritize hiring younger individuals to promote diversity and inclusion within their workforce, reflecting a broader range of perspectives.
However, it's essential to recognize that experience and problem-solving skills are also highly valuable in guest service roles. Many organizations do seek a balance between youthful energy and seasoned expertise, as both can contribute significantly to excellent customer service. Ultimately, the best candidates are those who can demonstrate a combination of relevant skills, experience, and the right attitude for the role.
Fresher Women are preffered as:
If to prefer fresh young girls, the logic is: Chance for problems are less for many reasons.
Fresh young girls looks pleasant with beautiful smile always- less chance for problems.
They tend to respect the guest of any group, mostly- Psychology.
Young people will have fresh approach to handle guests.
Guests are more comfortable with youngsters, comparetively. Ego wont wrkout mostly.
Guests will be polite as well, to youngsters, and mostly to girls. Even the guests compromise to a certain extent, they are aware that the next level will be handled by some aged or experienced people. And they wont hang on with problems more.
More over, they are "Fresh and young".
Its to give the young ones also a chance of employment. As most jobs doesn't give place for the freshers, they always prefer experienced and graduates for employing.
