How can you reduce customer service calls and emails?

Depending on your industry, reduction in customer service calls can be achieved in many ways. 

 

Keep a call log and then use the website to provide frequently asked questions. When facing a problem, customers typically goto a website to seek contact information for a company, and here you can place an FAQ section which they have to read through before they get to the page with the customer service number.

If the call log shows problems relating to product defects, the addressing those defects is the root cause of the problem.

 

 

You have to improve the quality of your trainings as soon as your customer avails the product to lessen inquires through phone or emails. And also, you can create self-help manuals or videos targeting those frequently ask questions that you normally get from your customers. In that way, customers need not to call from time to time just to ask basic questions.

By sorting and attending to issues as soon as they are raised by the customers

By assisting the customer right away when he or she in your place