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Yes, this is it:
Change management is an approach to transitioning individuals, teams, and organizations to a desired future state.
It is call Change Management. In ITIL this particular subject is located in book5, called Service Transition.
Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, including: adapting to change, controlling change, and effecting change. A proactive approach to dealing with change is at the core of all three aspects. For an organization, change management means defining and implementing procedures and/or technologies to deal with changes in the business environment and to profit from changing
