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The Hotel guest, old european lady, ask Guest Relation Officer (Guest service) join her walk in the beautiful Park during the day off? Can GRO do it?

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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/04/10
Utilisateur supprimé
par Utilisateur supprimé

You should , you would be making a customer happy , and brighten their day, thats a great way to keep guest coming back , word of mouth goes aong way , friendly , caring staff generates new and existing guest, also agree with Yasir check fist if it is ok to do so

Yasir Khalid
par Yasir Khalid , Principal Consultant, Founding Director , YMK Consulting

Although this is highly dependent upon the policies of the company, the GRO should be able to do it as it will garner customer satisfaction and establish relations. The company may disallow this due to stringent policies monitoring the extent of relations one can have with customers.

Jehad Lafi
par Jehad Lafi , Bell Captain , Il palazzo amman (warwick )

Of course make first impression about your hotel be as friendly 

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