How will you handle difficult people in your work environment?

Must have the skill to communicate with others and absorb their anger and to facilitate dealing with them must be very flexible in the debate to reach a work environment that is commensurate with the participation of everyone all sensible ideas

1st we need to do a root cause analysis of the angry or difficult person. There are even more difficult persons to deal with than an angry customer. As he is like an open book . U know immediately why he is irate. 

But with a sarcastic customer u are at sea as he never discloses his emotion but fills up a detractor survey at the end of the day. For his u have to ask questions like ,

• Did u have to wait too long on the phone.
• Do u consider the issue to be resolved as of now .
• I do apologize for any bad earlier experience that u might have.
• How was ur day today apart from the problem that u are facing.

All these questions generally make the customer to open up and vent his anger on the call rather than while filling up the survey. 

 I will handle with, as requirements working environment.