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Why haven't the front desk staff of hotels been replaced by machines?

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Question ajoutée par Dania Ali
Date de publication: 2015/04/22
Yuliya Lukoshyna
par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

Dear Dania:) its very nice question. I guess that front desk staff will be the last department or section in hospitality which could be replaced by machines and robots because the solving of problem, discussion and serving of the guests need humanity: Face to face, eye to eye, the guest should feel the appreciation and welcoming from the warm human heart with a smile. The guest should feel the personal of hotels respects him and ready to help with a great pleasure

Utilisateur supprimé
par Utilisateur supprimé

Because as people we crave and need human attention especially when we meet problems in new city's and countries. 

Abdulrahman Alhamed
par Abdulrahman Alhamed , استشاري مبيعات , الجميح للسيارات

Because the machines do not perform the work as required

Rajesh Pant
par Rajesh Pant , System Engineer , Tech Mahindra Limited

Machines are made for facilitate us. They can not replaced our place and most of the people think hotel should be like their dream home so that they get enjoy and feel relax and at the last human prefer human for the services.

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