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If the client is always right, does it mean the service provider is always wrong?

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Question added by MUHAMMAD BILAL , Regional Sales Manager , Petromin Corp, Primo
Date Posted: 2013/04/23
Maha Ismail Ahmed
by Maha Ismail Ahmed , Supply Chain and Customer Service Manger , IFFCO Group

Not at All...Client is always right doesn't literally mean he is right...it means he has the right to request, complain , inquire....
sometimes his complain is in place so he has to take his rights and if not then he is explained and served as well

Ahmed Abd Al-Rahman
by Ahmed Abd Al-Rahman , Merchandisers Manager , LG Mobiles

If he's always right in problems, Then you need to review the company system and how you deal with.
At all I always refuse that the customer is always right, But in all situations he must to have to right service and support.

Naif Al-Anazi
by Naif Al-Anazi , Retail Sales Lead Officer , Etihad Etisalat - Mobily

Certainly the customer is always right and reason to give the customer a kind of confidence to remain always owe loyalty to the company

Abdulbaqi Seraj El-Din
by Abdulbaqi Seraj El-Din , مدير التسويق والمبيعات , شركة تقنية البناء

Of course not But ..
distinctive service is paid by the customer to a state of satisfaction with the product and the lack of commitment in the service of the product are paid to the client saying "the customer is right"

TAHANI Alansary
by TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

If he's always right in the cass Itake the proplem and solve it to give the customer this offers

Samer Karazi
by Samer Karazi , Store Manager , Villeroy & Boch

The idea behind this statement is to make sure customer is getting the best service at all times.
No matter what is the complain about, it must be taken very seriously and treated as a high priority.
It's not necessary to always comply with customer demand, if you genuinely show that you are helping customer will be satisfied even if he didn't get the results he wants.

Mohammed Kalache
by Mohammed Kalache , Asistant Category Manager , Starbucks Middle East & Africa ( Alshaya )

the client is always right ? who said ? this is completely wrong idea the client sometimes want somethings imposiable to let it happans .
one time one customer came to me he want to exchange the tv that he bought it before one year .
you cant help him in this case !!!

MUHAMMAD IMRAN SABIR
by MUHAMMAD IMRAN SABIR , Asstt. Manager HR , DAEWOO PAKISTAN MOTOWAY SERVICS LTD (A KORIAN MULTINATIONAL COMPANY)

In my view first of all check company policy and help that customer at maximum level because company image is more important for a sales man

Tarek Moustafa
by Tarek Moustafa , Legal Manager , Nirvana Holding

The customer and the service provider are always right if they both follow the rules .

olasunkanmi adeniyi
by olasunkanmi adeniyi , customers service officer/ supervisor , UNITED BANK OF AFRICAN, NIGERIA.

The Answer is no, we use this word just only to satisfy our customers, sometimes we meet a difficult customers, of which on normal ground if not because of business transaction that involve we cannot take such word from any body, but for us just to satisfy our customer and to get wat we need from them that is why we need to take it easy with them all time because without them business is zero.
remember customers are not right all time we only need to satisfy them all time.
they make the most mistakes.

Umer Saeed
by Umer Saeed , Security Consultation and Vulnerability Assessment , Entrepreneur

The notion, Customer is always right means he's the fine point in the compass of your service delivery, he's the precision that defines the angle your compass draws, so essentially when he moves his target, so does our service delivery. And we dont ask whether he's right or wrong, we just Move. It never literally means that he's right and we're wrong. For companies that are customer centric and excellence focused, the time never comes when the CS team has to decide whether to move or not, according to the customer because every activity is already designed with customer in mind.and where customer always come second, the CSR team is always taking the heat.

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