Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

Why is it allowed for Guest Service Officer (Guest Relation) to have a meal with a guests in Hotel Main Restaurant?

user-image
Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/04/26
Yuliya Lukoshyna
par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

Thank you Mr Wesam M.Colbert. You are very right in your point but I had been asked just about restaurant assistance

Mehboob Ali Laghari
par Mehboob Ali Laghari , Social Mobilization Team Incharge , TRDP-European Union

It is not the choice of the Guest Service Officer but the choice of the Guest. The management tries best to satisfy the customer.

nguyen thanh
par nguyen thanh , bartender , for Jumeirah emirates towers Hotel

TO BULT GUESTS RELATIONSHIP,TO KNOW MORE GUEST"EXPECTATION ,AND TO KNOW MORE OUR REAL SERVICE QUALITY STANDARDS,AND TO MAKE GUEST FEEL MORE COMFORTABLE AND WELCOMED

Utilisateur supprimé
par Utilisateur supprimé

They are allowed to have a meal with guest in the Hotel Main Restaurant for they are the one who will entertain the guests and will make them feel at home. Aside for the reason that they should be immediately reachable for  the guest may have other needs and request.

Utilisateur supprimé
par Utilisateur supprimé

MY CONCLUSSIONS IS THAT WHAT OR WATEVER THEIR NEEDS HE/SHE CAN EASILY ASSIST OR GIVE AS POSSIBLE.

Wesam M. Colbert
par Wesam M. Colbert , IT Service Desk Manager , New Giza

The Guest Service Officer should always attentive to the guests needs, make sure everything is ok and not only did he do this in the restaurant but would also go to the pool and ask all guests if everything was good.

catherine mbthi
par catherine mbthi , Administration Officer , Rohto Mentholatum Kenya Limited

 To build the trust of the guest that the food is safe and also to make them comfortable at the hotel

P A Cariappa Appaiah
par P A Cariappa Appaiah , back office executive , Inspire Hond

Because, the customer, should feel happy, some one is there, to here the problems, faced by them and to solve it.