Can you describe the standard operation day of hotel guest service agent (daily tasks)?

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Posted by:
Yuliya Lukoshyna
06-April-2015

Hotels Front Office Guest Service

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/04/29

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zaro aimee wilondja

par zaro aimee wilondja , caterer , WILD CHEFF

answer telephone calls from guest seeking to make or cancel hotel reservations.
they greet arriving guest, assign rooms, issue keys and ascertain guest payments and billing information.
answer guest requests for assistance and coordinate with house keeping, bell service staff and management to fulfill guest request.
provide guest access to the hotel services, forward in room meal request and ensure that mail, faxes and packages are delivered in a timely manner

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