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At first i will let the guest say anything whats in his or her mind. Then, i will apologize even if i dont have any fault. I always keep in mind that the guest or customer is always right. Whateve situation is having at the very moment always be polite And kind.
If i accepted in good case listen to him carfully and thanks him maybe he saw something wrong or my attitue be easy you should flixable and friendly take it easy
First of all I will consider on what case he/she is complaining then, if I am wrong I will apologize and tell them to get fixed. If the reverse occurs , I will give them satisfactory explanation to get calm.
apologise to the guests and improve on the area of complain
Know first what is that matter is he complaining the deal with it in respectful manner. Never get angry to the customers even if you know its not your fault. Apologized to them what ever inconvenience occured and always thank them..
The first thing to do if a guest complains about you in a Resort is to 'Apologize Immediately'
Give a patient hearing to customer. In hospitality parlance customer is always right. A polite and amiable reaction will reduce the customers complaint to the suggestion. At the slightest of the occurred error just apologise. In case the mistake is glaring, attend to it promptly and have it rectified along with a note of apology. The customer will feel honored. In case it is due to temperamental nature of the customer then just listen coolly and explain to him the organisation's policy and stand and say that all suggestions are welcome. You can always give him your supervisors referral with thank you smile.
I must check whether guest complain about me personally or about our services ,because each case has different approach , however if his complaint about one of our services ,we better discuss that with him in a professional manner and put ourselves in his place ,to understand his feeling ,,then if he is really right about his complaint ,then its time to thank him and benefits from his complaint to improve our services .
i will apologise for the inconvenience and ask how i would have wronged them and correct my errors
