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In case of good service (the target is not sales but service - hotels, airport) who will be satisfied faster: customer or client?

Client - represents the interests of company he is working for

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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/05/02
Yuliya Lukoshyna
par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

During my work in Hotels (Hospitality/Tourism) -3 years I got more appreciation, contacts, visit cards, positive feedback than in Advertisement Client Service (more then10 years)...Probably the Customers and Guests can appreciate you more for your time, assistance, help, problem solving, attention because you are helping them individually and its concerns them individually... In case of Client service (company)... as far from the Head Chair of company your contact person (client) is located as less "Thank you" words you will get...

Ràchid El-khatib
par Ràchid El-khatib , Administrator , AL Masaood Group

customers                                   .

Allen DSouza
par Allen DSouza , Account Manager , Niche Marketing Management

I would say a customer based in your definition for client 

Mirza Sheharyar
par Mirza Sheharyar , Business Development Officer , Bank Al Habib

Client - represents the interests of company he is working for

Wasi Rahman Sheikh
par Wasi Rahman Sheikh , WAREHOUSE SUPERVISOR , AL MUTLAQ FURNITURE MFG

Agree with professionals<<<<<<<<<<<<<<<<<<<<<<<<<<<

Moayad Abuali
par Moayad Abuali , Business Development and CRM Manager , Bin Hamoodah Automotive

Customer satisfaction ( within reasonable limits) leads to client satisfaction

Mohammed Ajaas
par Mohammed Ajaas , Software Engineer , Data Software Research Company (DSRC)

both Customer and client:

1. Customer : Service exclusively for customer.

2. Client : when customer gets satisfied eventually the client too. 

Amer Sengab
par Amer Sengab , محقق سياسات تجارية دولية أول , وزارة التجارة والصناعة

client will be satisfied faster

Victor Raafat
par Victor Raafat , Contact Center Manager , Raya Customer Experience

The Client satisfaction is always a reflection of the customers' satisfication

And it's always easier to get the end-user's satisfaction1st and the client satisfaction would be a normal consequence   

Jesus Alexi G. Kiunisala
par Jesus Alexi G. Kiunisala , Housekeeping Supervisor/H.R.Admin Assistance , Service Partners Incorporated

costumer and client since they are just same words referred as one to be serve with.

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