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What are the best items the front desk should always have for excellent guest service in a 5-star restaurant or hotel?

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Question ajoutée par Dania Ali
Date de publication: 2015/05/04
Utilisateur supprimé
par Utilisateur supprimé

To provide excellent guest service a the Front Desk you would need well trained staff:- must know the area and can make recommendations- must speak the local language and must have an excellent command  of the english language, written and verbalevery other language would be an advantagegood in small talk (very important!!!!)- must have a great attitude towards guest service, this includes how to handle guest complaints and how to recover, going the extra mile - doing more than expected, if you don't have the attitude, don't work in hospitality!- good memory, must know regular guests by name and their preferences to ensure guest loyalty- and most important of all, must have a wonderful smile! Again, if you don't have asmile, you are in the wrong industry!!!

Manish Sagar
par Manish Sagar , Technical Lead , BirlaSoft India Ltd.

1. You should have good customer issue resolving skills.2. Personal attention to Every customer to make feel them Important.

Tereza Filobok
par Tereza Filobok , Guest Relations Executive , Hotel Divan Erbil

Kind staff with great smile and friendly approach, well informed about all facilities in the hotel and town, airport, bus station... Front desk by technical meaning should have necessary basic pen, paper note, map, envelopes, business cards etc. Complimentary fruits or candies

Bright Awuku
par Bright Awuku , Camp Boss , Midmac Contracting Company W.L.L

1. Nice Smile when receiving guests .

2. Showing Good Hospitality when welcoming Clients and everyone

3. Should be ready to listen and solve problems guests encounter.

4. Should look presentable and smart in dealing issues

Rami Yaseen
par Rami Yaseen , General Manager Operations , Mura Bustan Compounds

Smiley face with positive attitude and prompt action.  

Suresh Kumar Pallivadakkathil
par Suresh Kumar Pallivadakkathil , GENERAL MANAGER , Joomana Eastern Furniture Co.L.L.C

First of all crate a pleasant ambiance

Sartaj Khan
par Sartaj Khan , General Manager , Hotel

Welcome in smiling face, face Impression must be friendly or attractive,  ready to solve the problem or order, keep good communication skill before this... neat and clean get up...

AHMED ABDELSALAM
par AHMED ABDELSALAM , مدير ادارة عمليات الفروع (مطاعم صينى/هندي/ايطالي..) , مجموعة مطاعم زنجبيل بينبع

I design front desks... and apparently poorly. Ha. I actually don't design them... but I help designers add operational elements. Things have changed immensely in the last couple years, and often, by the time you design the desk to build and open the hotel, the technology has changed.  In just one year, a number of aspects have changed.  It's important to think of whether it's a standing or sitting desk, and how many stations. I will speak to a small hotel, or one single station at a larger desk.

Muhammad Ahsun Muhammad Ahsun
par Muhammad Ahsun Muhammad Ahsun , Office Assistant , Al Banan Decor Contracting L.L.C

WELL TRAINED

WELL DRESSED STAFF

SMILE ON A FACE

IF POSSIBLE PROVIDE FLOWERS TO THE GUESTS.

Kapil Mehra
par Kapil Mehra , Assistant Restaurant Manager , Viceroy

A great guest service representative with a can do attitude & a genuine smile. 

SATHEESH MANI
par SATHEESH MANI , customer service executive , Universal Hospital

I would suggest full details of guests on screen 

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