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What skills/training/coaching make a good Relationship Manager great?

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Question ajoutée par Muhammed Ali Sheikh , Head Of Digital Marketing , Devisers Consultancy DMCC
Date de publication: 2013/04/24
Dan Fahy
par Dan Fahy , Director , NSI Talent

For me personally, it is all about understanding what your customer needs and being a genuine consultant (not just looking to up-sell at every opportunity without a client's best interest at heart).
To be able to consult fully, you need to know your product extremely well and ask a client all the relevant questions needed to make an accurate assessment of what you can provide to them to reap the maximum benefits.
I think once the trust is built by doing this, a business relationship can flourish and by keeping to these morals, it has allowed me convert great clients into great friends.
It was a Brian Tracey seminar that introduced me to consultative selling and I've never looked back since :) I highly recommend anybody in sales to read his books and listen to his seminars.

Ali Al-Kathiri
par Ali Al-Kathiri , Sales manager , Obeikan Commercial Printing

• Excellent communication and listening skills • The ability to explain complex information clearly and simply • Good sales and negotiation skills • An interest in financial products and markets • Good mathematical and computer skills • Plenty of drive, initiative and motivation • An honest and trustworthy manner • Attention to detail • The ability to analyze and research information

Muhammed Ali Sheikh
par Muhammed Ali Sheikh , Head Of Digital Marketing , Devisers Consultancy DMCC

@ Ali great answer, I have been on various training courses & read; a few books, numerous articles/journals on how to develop myself as a sales professional.
What importance do you give to training & self development?

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