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What is prohibited for Guest Relation officer (guest service) in the area of hotel?

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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/05/20
Anjela Bibiana Naik
par Anjela Bibiana Naik , Customer Relations Manager - GM Office , Grosvenor House Dubai

Never argue with the guests.

Allow guests to speak first, listen carefully and then provide solutions to their issues or concerns

Jerome Bulaqui
par Jerome Bulaqui , Body ang bath promo, junior stock clerk , Bench(Suyen Corporation)

Guest Ofiicers should not take for granted. He or she deserves all the respects needed.

Mehboob Ali Laghari
par Mehboob Ali Laghari , Social Mobilization Team Incharge , TRDP-European Union

The unique answer is "costumer is wrong" this sentence is strictly prohibited. In business set-up "costumer is always right".

Michelle Dichoso
par Michelle Dichoso , Front Desk Officer , Dermaline Skin and Laser Clinic

Receiving money from the customer and giving out confidential information for security and privacy purposes.

Sahil Poozhikunnan
par Sahil Poozhikunnan , Sales and Administration , SPARR Drilling

is to say Yes sir  when it is not it is not right..   rules and regulation is for everyone and anyone

Jehad Lafi
par Jehad Lafi , Bell Captain , Il palazzo amman (warwick )

You mean in lobby  Dont smoke  relationship with guest  loud voice  guest ask for drugs or girls this service is not available .   If your quation personal will be diffrent

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ahmed Mahrous
par Ahmed Mahrous , sales representative and reception , canyon motor safari

 "Customer is always Right" 

This is the first rule 

  always used your talent to be patient , calm, helpful and make the customer as one of your family  

 

Utilisateur supprimé
par Utilisateur supprimé

1. Avoiding eye contact with the client. Always keep eye contact.

2. Socializing with fellow employees while guest is present. Always give total attention to the guest one by one.

3.Forgetting to use some common courtesies, such us 'Thank You' 

4. On the telephone, hanging up on an angry customer or putting a call on hold without asking first.

5. Eating in front of customers or chewing in front of clients.

6. Yelling at a customer.

7. Complaining about the company to clients

Saba Kazmi
par Saba Kazmi , Senior Officer (MIS) , SAHARA INDIA

1. Alcohol

2. Smoking

These are the2 main things prohibited for a Guest Relation Office in the Hotel premises.

Khattak Asif Khan
par Khattak Asif Khan , Regional Sales Manager , ProLife HealthCare Pharmaceuticals

Customer is Always Right (old phrase) but keep in mind the benefits of Hotel.

Eating, smoking, drinking, flirting

Lie in front of Customer

  

Hussamedeen Smadi
par Hussamedeen Smadi , Hotels General manager , Swiss Blue Hotels

Many things

smoking

eating

loud voice

 

 

many things

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