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Is it important for the Guest Relation Officer (Guest service) to have good environment on the working place?

Is it important for any person which position related to work under stress to have a good environment inside the working place? 

Or under-stress workers and problem solver have to be strong enough even for bad unfriendly and non-respectable environment? Should the management make the tempering of staff to create more stress-resistant workers?

What and Why its important?

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Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/05/21
lyonga fritzelio
par lyonga fritzelio , Assistant HR Officer and Personnel Manager , DESA Institute Professional University

it is important for the relations officer to operate in a good environment because good conditions increases motivation, increase job satisfaction leading to high performance and gives a good impression about the organization to the customers and the outside world.

Abdulmoneem Hashem Emara
par Abdulmoneem Hashem Emara , customer service supervisor and office administrator , Gulf Bridge Services (visa services company)

of course that's very important to provide excellent service from the officer to customer in good environment not the opposite ,Because that of course is reflected on his dealings with the guests   

Ghulam Khaliq
par Ghulam Khaliq , Armed Patrol Officer , ACS Security

Yes, it's extremely important.

Pravin Laxman
par Pravin Laxman , Service Delivery In-charge – Customer Services , The Emirates Group

Yes extremely important , as it is area wherein you create "customers impression". Hence , it has to have a good environment, which will inturn make customers feel comfortable using services of the onrganisation!   

definitely yes otherwise he wont stay for long there 

Leila Laouar
par Leila Laouar , Chargée de missions , PRINTEMPS

Yes, because he has to make positive or subsequent responses to customers.

 

Boris Eric
par Boris Eric , Store Keeper , Farah Experiences- Ferrari World

The work environment has an important role for motivation and high-performance achievement.  On the work environment is based Herzberg theory of motivation. The theory describes motivators and demotivators from the work environment as well as correlations between them. 

Thomas Chimimba
par Thomas Chimimba , FRONT OFFICE , RAINBOW TOWERS

YES BECAUSE THE GUEST RELATION OFFICER IS RESPONSIBLE FOR GUEST ENQUIRIES SO HE OR SHE MUST HAVE A FAVOURABLE WORKING CONDITION TO IMPOVE ON THE MOOD

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