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What is the best current methodology to track the First Call Resolution (FSR) in the health care filed?

Customer Service Call Center Development Health Communication
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Question added by Nasser AlNashmi , Manager of CEO Office , Saudi Payments
Date Posted: 2015/05/21
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Nasser AlNashmi
by Nasser AlNashmi , Manager of CEO Office , Saudi Payments

There are many ways to track the FSR in Health Care Field. I prefer the call center methodology which is based on many time have the caller called using the same selection to go into the Call Center.

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