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the reputation he/she gives to the guest
Give the guest of what they expect regarding the service rendered and give the guest the service above ecpectation and standards.
in short ,,,, he or she should be egoless
Put yourself in the customer's place and imagine what is the way that you like to be treated when you come out of the hotel and the expected service
Thank you Sir for invitation.
I guess that first of all the great team member of any company is a hard worker who has desire to work and study then he is ready to receive any information, study for good all the hotel's rules, principles.
For the guest service or guest relation exactly I would prefer the person who is good listener, wise and not young person. The person with whom the guest will share his problem and to whom he can trust. Its very important to have a trust of the guest because normally the hotel has problem and this person should solve it. Guest should have a feedback that the hotel will give all his affords for solution of this problem and the guest is very important for hotel. And for sure the person have to be flexible because in this case he represents the interest of the hotel.
The3 most important rules of service are1. Be Friendly,2. Be curious and3. Be helpful. The first to welcome the guest, second to notice, acknowledge & understand their needs and the third to deliver assist and curate experiences for guests. But most of all to acknowledge the basis of everything that they need to work as a team to be able to deliver anything to our guests.
Anticipation, intuition , welcoming posture , answering questions right and with confidence.
A smile with good attitude and gentle performance will always be the key of success in addition to the feedback importance.
Two things are of great importance.
1. Always stay sincere with the industry you are working with.
2. Stay positive, well mannered, polite and always keep smile on your face.
Do a bit of research on your client, Greet them using their surnames. Go the extra mile by making there stay unforgettable! Be proactive and make suggestions on fun activities in the area!
If you are good with people, a great listener and can cool down tense situations, consider becoming a guest service representative. Guest service representatives work in hotels, spas or other locations and help guests get the information or service they need to make their stay enjoyable. Guest service representatives listen to guests and help accommodate their requests, whether it's extra towels, toothpaste, or a dinner recommendation. know how to diffuse a tense situation if a guest is dissatisfied with their room or service in the hotel, and does everything possible to make the guest happy.
